Mailmetrics Privacy Policy

Last Updated: November 9, 2024

1. Introduction

Mailmetrics (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Gmail add-on service (“Mailmetrics” or “Service”).

2. Information Processing and Storage

2.1 Local Browser Storage

All email metrics and analytics are processed and stored locally in your browser, including:

• Number of emails sent and received
• Time spent composing emails
• Character count in composed emails
• Email interaction timestamps
• Sender and recipient email addresses for frequency analysis

This data never leaves your browser and is not transmitted to or stored on our servers.

2.2 Account Information

We collect and store only:

• Google account email address (for authentication)
• Subscription status
• Daily request count (to enforce tier limits)

2.3 Technical Information

• Add-on version (for troubleshooting)
• Basic error logs (for service improvement)

3. How We Use Your Information

We use the collected information to:

• Authenticate your access to the service
• Track subscription status and usage limits
• Improve our service and user experience
• Troubleshoot technical issues
• Process payments and manage subscriptions

4. Data Privacy and Security

4.1 Local Data

• All email metrics and analytics are processed and stored entirely within your browser
• This data is automatically cleared when you clear your browser data
• We have no access to your email content or metrics

4.2 Server Data

• We store minimal account information required for service operation
• All server-side data is encrypted in transit and at rest
• We use industry-standard security measures

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share minimal required information with:

• Stripe: For payment processing
• Google: For authentication

6. Your Rights

You have the right to:

• Access your account information
• Request account deletion
• Modify your preferences
• Cancel your subscription
• Clear your local browser data at any time

7. Data Protection for European Users (GDPR)

For users in the European Economic Area (EEA):

• We process minimal data under legitimate business interests
• You have the right to file complaints with data protection authorities
• You can request deletion of your account data

8. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete account information
• Right to opt-out of data sharing
• Right to non-discrimination for exercising these rights

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the new Privacy Policy on our website
• Sending an email notification
• Displaying a notice in the add-on

10. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

• Email: adrian@mailmetrics.com.au

11. Consent

By using Mailmetrics, you consent to this Privacy Policy and our collection, use, and disclosure practices described herein.